Hire -Train - Operate - Deploy (HTOD) Model
At Qpact Solutions, we understand that building a high-performing team to support your mission-critical operations requires more than just recruitment. Our HTOD (Hire → Train → Operate → Deploy) model delivers an end-to-end solution – from talent acquisition and skill training through operational management and eventual deployment into your organisation. This structured approach enables you to access the right talent, ensure competence, manage operations efficiently, and transition effortlessly into your ongoing business.
Hire
We begin by partnering with you to define the talent profile, skills matrix, and business outcomes you need. Fast-track hiring : sourcing, screening, onboarding of right-fit professionals. Talent aligned with your technology stack, domain needs and cultural requirements. Full compliance with staffing, legal, payroll and HR frameworks.
Train
Once onboarded, we equip your team with the skillsets your operation demands: Structured training program aligned to your systems, processes and industry best-practices. Blend of functional, technical and behavioral training modules. Continuous assessment and certification to ensure readiness for deployment.
Operate
While your team is being developed and matured, Qpact takes responsibility for day-to-day operations, ensuring performance, quality and continuity: Managed operations under Qpact oversight : service desk, support, delivery, QA, etc. Operational governance, KPIs, SLAs, productivity monitoring and continuous improvement. Seamless integration with your existing systems, tools and methodologies.
Deploy
When the team is fully prepared, we transition the operation back to you – ready to perform at full capacity : Knowledge transfer, documentation and process handover. Change management and cultural assimilation into your organization. Option to deploy the team on-site, near-shore or as part of your captive model. Post-deployment support to ensure stability, ramp-up and long-term success.
Hire
We begin by partnering with you to define the talent profile, skills matrix, and business outcomes you need. Fast-track hiring : sourcing, screening, onboarding of right-fit professionals. Talent aligned with your technology stack, domain needs and cultural requirements. Full compliance with staffing, legal, payroll and HR frameworks.
Train
Once onboarded, we equip your team with the skillsets your operation demands: Structured training program aligned to your systems, processes and industry best-practices. Blend of functional, technical and behavioral training modules. Continuous assessment and certification to ensure readiness for deployment.
Operate
While your team is being developed and matured, Qpact takes responsibility for day-to-day operations, ensuring performance, quality and continuity: Managed operations under Qpact oversight : service desk, support, delivery, QA, etc. Operational governance, KPIs, SLAs, productivity monitoring and continuous improvement. Seamless integration with your existing systems, tools and methodologies.
Deploy
When the team is fully prepared, we transition the operation back to you – ready to perform at full capacity : Knowledge transfer, documentation and process handover. Change management and cultural assimilation into your organization. Option to deploy the team on-site, near-shore or as part of your captive model. Post-deployment support to ensure stability, ramp-up and long-term success.
Hire
We begin by partnering with you to define the talent profile, skills matrix, and business outcomes you need. Fast-track hiring: sourcing, screening, onboarding of right-fit professionals. Talent aligned with your technology stack, domain needs and cultural requirements. Full compliance with staffing, legal, payroll and HR frameworks.
Train
Once onboarded, we equip your team with the skillsets your operation demands: Structured training program aligned to your systems, processes and industry best-practices. Blend of functional, technical and behavioral training modules. Continuous assessment and certification to ensure readiness for deployment.
Train
Once onboarded, we equip your team with the skillsets your operation demands: Structured training program aligned to your systems, processes and industry best-practices. Blend of functional, technical and behavioral training modules. Continuous assessment and certification to ensure readiness for deployment.
Operate
While your team is being developed and matured, Qpact takes responsibility for day-to-day operations, ensuring performance, quality and continuity: Managed operations under Qpact oversight: service desk, support, delivery, QA, etc. Operational governance, KPIs, SLAs, productivity monitoring and continuous improvement. Seamless integration with your existing systems, tools and methodologies.
Deploy
When the team is fully prepared, we transition the operation back to you — ready to perform at full capacity: Knowledge transfer, documentation and process handover. Change management and cultural assimilation into your organization. Option to deploy the team on-site, near-shore or as part of your captive model. Post-deployment support to ensure stability, ramp-up and long-term success.
Deploy
When the team is fully prepared, we transition the operation back to you — ready to perform at full capacity: Knowledge transfer, documentation and process handover. Change management and cultural assimilation into your organization. Option to deploy the team on-site, near-shore or as part of your captive model. Post-deployment support to ensure stability, ramp-up and long-term success.
Why Choose Qpact’s HTOD Model?
End-to-end ownership
From recruitment through deployment, we handle the entire lifecycle so you focus on strategic outcomes.
Built-for-scale
Whether you’re ramping up a new centre or need a specialised team, our model adapts to your size and scope.
Speed to value
Fast hiring, accelerated training, and well-managed operations mean you see impact quickly.
Risk-mitigated transition
With structured governance and handover, the deployment phase is smooth and predictable.
Business-aligned talent
Our training focuses on your business context, domain relevance and future adaptability - not just technical skills.
Why Choose Qpact’s HTOD Model?
End-to-end ownership
From recruitment through deployment, we handle the entire lifecycle so you focus on strategic outcomes.
Built-for-scale
Whether you’re ramping up a new centre or need a specialised team, our model adapts to your size and scope.
Speed to value
Fast hiring, accelerated training, and well-managed operations mean you see impact quickly.
Risk-mitigated transition
With structured governance and handover, the deployment phase is smooth and predictable.
Business-aligned talent
Our training focuses on your business context, domain relevance and future adaptability - not just technical skills.
Who Benefits from the HTOD Model?
Organisations expanding offshore or near-shore centres and looking for a managed start-up model.
Enterprises needing rapid scalability of teams for QA, support, development, or business operations.
Businesses transforming operations and wishing to manage risk while building capability in house.
Firms seeking a seamless transition from managed operations to internal ownership.
Typical Engagement Lifecycle
Discovery & Planning
Joint assessment of talent needs, skill gaps, operational model, transition roadmap.
Sourcing & Selection
Targeted recruitment campaign, screening, onboarding to fit your needs.
Training & Ramp-Up
Structured up-skilling, mock runs, pilot operations.
Operate Phase
Team performs under Qpact management while gaining maturity, metrics and process stability.
Deploy & Handover
Final transition to your organisation: resources, workflows, governance, and documentation.
Post-Deployment Support
Monitoring, coaching, optimisation, and success assurance.
Scale your team, accelerate capability, and transfer ownership – all with Qpact’s proven HTOD model.
Qpact’s HTOD model helps you scale your team and accelerate capability with ease. It ensures smooth ownership transfer and faster execution for your business goals.